Return Policy

Return Period

You have 30 days from the date of delivery to initiate a return. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. This return policy applies to purchases made directly through our website or by contacting us directly.

Return Conditions

To be eligible for a return, the following conditions must be met:

• The item must be in its original, unused condition
• The item must be in its original packaging
• All tags, labels, and certificates of authenticity must be included
• The return must be initiated within 30 days of delivery
• You must provide proof of purchase (order number or receipt)

Items that show signs of wear, damage, or use beyond normal inspection may be refused or subject to a restocking fee.

Return Shipping Costs

If you are returning an item due to our error (wrong item sent, defective item, or damage during shipping), we will cover the return shipping costs. In all other cases, you are responsible for the return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during return shipping.

Return Process

To initiate a return, please follow these steps:

1. Contact us at connect@retailertrue.world or call +1 (903) 263-6791 to request a return authorization
2. Provide your order number and reason for return
3. We will send you a return authorization number and return address
4. Package the item securely in its original packaging
5. Include the return authorization number with your shipment
6. Ship the item to the provided address using a trackable method

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized items made specifically for you
• Items that have been used, damaged, or altered
• Items returned without original packaging
• Items returned more than 30 days after delivery
• Limited edition items that have been removed from their original packaging

General Legal Requirements

This return policy complies with applicable consumer protection laws. If you are located in a jurisdiction that provides additional return rights, those rights are in addition to the terms outlined here.

For customers in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. The withdrawal period will expire 14 days after the day you receive the goods.

Cancellation Policy

If you wish to cancel an order before it has been shipped, please contact us immediately. Once an order has been shipped, it cannot be cancelled and must be returned according to our return policy.

For custom orders, cancellation may be subject to fees depending on the stage of production. We will discuss any applicable fees before processing the cancellation.

Refund Procedure

If your return is approved, we will process your refund within 10 business days of receiving the returned item. Refunds will be issued to the original payment method used for the purchase. For payments made by credit or debit card, refunds will appear on your statement within 5-10 business days after we process the refund, depending on your financial institution's processing time.

Please note:

• Refunds may take 5-10 business days to appear in your account after processing
• Original shipping costs are non-refundable unless the return is due to our error
• Restocking fees may apply to items returned in non-original condition
• We reserve the right to refuse returns that do not meet our return conditions

If you have not received your refund within the expected timeframe, please contact your bank or credit card company first, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

---

Contact Information